Customer Service Representative - Mando at Lume Deodorant | Torre
Customer Service Representative - Mando
Lume Deodorant
Lume Deodorant

Customer Service Representative - Mando

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Full-time
Compensation USD17/hour
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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. They joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate their growth. They are a team of self-starters that roll up their sleeves and get it done. The team behind Lume has just recently launched a new brand focused specifically on more masculine fragrances, Mando: The world’s first whole-body deodorant for men! This role is for a customer service representative for Mando, a new brand launched by Lume. The role requires advanced experience with Helpdesk and POS systems, social media, and computer skills. The candidate should have outstanding communication skills, the ability to prioritize workload and meet deadlines in a fast-paced environment, and the ability to establish and maintain effective working relationships with team members from multiple teams/departments. The role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Responsibilities: - Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals - Retain deep knowledge of Mando’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty - Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc… - Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible - Coordinate with Senior CSRs, Team Leads & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design and product teams - Contribute to a dynamic and positive team culture
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