Customer Success Manager (m/f/d) at ToolSense

ToolSense was founded in June 2017 with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions. ToolSense has won numerous international customers from the facility services & construction industry and renowned industry awards. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitizing asset-intensive industries. At ToolSense, we focus on results and believe that a diverse team achieves better results faster. We promise to judge qualifications and performance, not personal characteristics. We are looking for a Customer Success Manager to be the direct contact person for our customers and accompany them through the entire customer lifecycle. The ideal candidate will have professional experience in consulting, customer success, or account management, and will enjoy communicating with customers, be goal-oriented, and have excellent communication skills. This role offers the opportunity to work in a dynamic and innovative environment with a highly motivated and cooperative team. Responsibilities: - Be the direct contact person for customers and accompany them through the entire customer lifecycle - Meet with customers regularly and help them get the most out of ToolSense - Work closely with the product team to ensure product evolution based on customer feedback - Help build the Customer Success Team and take responsibility for the further development of internal processes

Customer Success Manager (m/f/d)

Responsibilities

Skills wanted:

Language(s) required:

About ToolSense:

mission:

Admin access needed