- ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs.
- We're a small team of humans (and one owl) working together to shape the developer landscape through documentation.
- We're committed to cultivating a diverse and inclusive workplace, welcoming people of all backgrounds, experiences, abilities, and perspectives.
We’re looking for a seasoned support engineer with API knowledge, technical expertise, and amazing customer service skills to join our growing Support team. The ideal candidate will have a penchant for delighting through writing and will be able to provide excellent customer support while creating delightful customer experiences. This role involves supporting customers in a timely, accurate, and delightful way, finding unique ways to create “Magical Moments” for customers, and mentoring and supporting team members on refining both their technical and non-technical skills. If you are passionate about helping others, enjoy writing code, and have experience with HTML, JS, CSS, Markdown, and APIs, this role is perfect for you. Apply now and join us in shaping the developer landscape through documentation!
Responsibilities:
- Support customers in a timely, accurate, and delightful way.
- Find unique ways to create “Magical Moments” for customers that make them feel seen and appreciated.
- Grow your product knowledge with every customer conversation.
- Investigate bugs, and file detailed reports for Engineering (or fix them yourself!).
- Respond to customers through all channels: In-App Intercom Messenger, discussions forum, tweets to @readme, feature request board, escalate issues when necessary.
- Mentor and support team members on refining both their technical and non-technical skills.
