Senior Client Success Manager at Maven Clinic | Torre
Senior Client Success Manager
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Maven Clinic

Senior Client Success Manager

Maven Clinic
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Full-time
Compensation
USD100k - 140k/year
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Remote (anywhere)
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Posted almost 3 years ago

Requirements and responsibilities

Maven is the largest virtual clinic for women's and family health. It's an award-winning company recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors. Maven is looking for a highly motivated and professional Senior Client Success Manager to join our Client Success team, with a specific focus on supporting enterprise and strategic employer accounts introduced through Maven’s channel partnerships. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams. Responsibilities: - Lead a portfolio of employer clients and be the face of Maven for all client-related needs - Maintain high level of client engagement, satisfaction and loyalty - Collaborate with channel partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio - Serve as primary point of contact alongside Maven’s Client Delivery team to implement Maven for new accounts - Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources - Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc. - Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required - Provide strategic analysis of member engagement performance and program metrics - Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans - Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts - Leverage data and analytics to expand and optimize programs - Own renewals, upsells and support expansion opportunities for all assigned clients
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