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Published 10 months ago
Responsibilities & more
Responsibilities:
- Provide specialized technical support to Payara Platform users.
- Document resolutions and solutions on the internal Payara systems.
- Work with expert engineers to resolve challenging issues in high-level areas (architecture, security reviews, performance tuning) and assist product management in identifying new features that might benefit users in general.
- Support open-source community by actively engaging in technical discussions on external platforms.
- Assist with the onboarding and offboarding of customers.
Essential Skills & Experience:
- 1+ years of Java development experience.
- Basic knowledge and experience using Apache Maven.
- Demonstrates a basic understanding of web server operations and core principles of - application development.
- Proficiency in both written and verbal English communication; other languages will be an added advantage.
Desirable Skills & Knowledge:
- Previous experience working in software technical support.
- Experience in Java / Jakarta EE Middleware application development and maintenance (e.g., Payara, Glassfish, WebSphere, JBoss, WebLogic, etc.) or application development using Spring Framework or similar environments.
- Experience with DevOps technologies such as Docker, Kubernetes, and Jenkins, along with hands-on usage of cloud platforms including AWS, Azure, and Google Cloud Platform (GCP).
Personal Skills & Behaviours:
- Excellent problem solving and analytical skills.
- Team player with strong communication skills.
- Ability to think, learn and adapt quickly in challenging situations.
- Effectively collaborates with other colleagues and ensures client satisfaction.
- Commitment to continuous learning, actively seeking opportunities to expand knowledge and stay updated with industry trends and new technologies.
- Strong customer focus, dedicated to understanding client needs and delivering satisfaction.
Essential Qualifications:
- Qualifications in Computer Science, Software Engineering or related field.
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