About the role:
We are seeking a highly skilled and customer-focused condo property manager. The ideal candidate will have 2-3 years of residential property management experience. This role requires a strong ability to manage property operations remotely while maintaining exceptional customer service.
Note: This is an independent contractor position.
Scope of work:
The condo property manager will ensure smooth operations and excellent support for residents. Responsibilities include, but are not limited to:
* Property & project management: Oversee property operations, project management, and owner relations. Ensure smooth day-to-day operations by coordinating with onsite staff and vendors.
* Customer service: Provide top-notch, proactive customer service to condominium owners, addressing inquiries and concerns, and ensuring resident satisfaction from a remote setting.
* Vendor management: Collaborate with vendors, solicit bids for projects, and provide the board of directors with recommendations on service providers. Manage relationships to ensure service quality and cost-effectiveness.
* Document management: Understand and effectively articulate the condominium’s governing documents (e.g., declarations, bylaws, rules, and regulations) and ensure compliance across operations.
* Board collaboration: Provide administrative, operational, and managerial advice to the board of directors. Act as the main point of contact, reporting regularly on community operations and finances.
* Financial reporting & risk management: Review financial statements and advise the board on financial status, budgeting, investment strategies, and any budget variances. Provide risk management recommendations to ensure the community's long-term financial health.
* Board meetings: Attend and support virtual board meetings, providing updates and recommendations for ongoing property management needs and projects.
* Other duties: Handle additional responsibilities as needed to maintain the smooth operation of the condominium community.
Qualifications:
* 2-3 years of residential property management experience.
* Strong decision-making and leadership abilities, with the capacity to manage resources remotely.
* Demonstrated ability to provide exceptional customer service, balancing the needs of residents, boards, and vendors.
* Knowledge of community associations, non-profit organizations, or related business experience.
* Proficiency in reading and interpreting federal/state laws, as well as association documents (CC\&Rs, bylaws, etc.).
* Familiarity with hosting meetings, property management practices, accounting procedures, and financial management.
* Exceptional English communication skills (written and verbal) with a strong focus on clarity and accuracy.
* Excellent customer service and interpersonal communication abilities.
* Ability to multitask and manage time effectively in a dynamic environment.
* Proficiency in using office software (e.g., Google Workspace, Notion, Asana).
* Attention to detail: Highly organized, with a proactive approach to follow-up and task management.
Nice-to-haves:
* Previous experience working in a start-up or building processes from the ground up.
Availability:
* Schedule: Monday to Friday, totaling 40 hours per week.
* Working hours: Standard hours are 8 am to 5 pm CST, but we offer flexibility to adjust based on your schedule and work needs. We value work-life balance and understand that different time zones may require adjustments, as long as key responsibilities are met and team communication is maintained.
* Quiet workspace: A quiet office environment is required for making and receiving calls.
Technical requirements:
Minimum internet speed of 10 Mbps (15 Mbps or higher preferred).
A reliable desktop computer or fast laptop running Windows 8 or a more recent version of Windows, or an iOS device. The system should have at least 8 GB of RAM and 256 GB of available hard drive space.
Practicals:
* You’ll report to the vice president of condominiums and new developments.
* Team: Condos.
* Location: Anywhere in the world.
* Start date: As soon as possible.
Application process:
* (Async) Profile review.
* Interview with chief people operations officer.
* Interview with the vice president of condominiums and new developments.
* Interview with the president.
* (Async) Offer.
Benefits:
* Competitive pay + performance bonuses.
* Long-term, full-time remote work with a stable U.S. company.
* Career growth and advancement opportunities.
* Supportive and team-focused work culture.
* Paid holidays and PTO.
Join us in this fully remote role and help streamline our condo operations from anywhere in the world!
