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Posted 5 months ago
Requirements and responsibilities
About the CompanyDeepJudge is a fast-growing venture-backed scale-up at the forefront of applying Artificial Intelligence in the legal domain. Founded by ex-Googlers and PhDs in AI, our mission is to help legal teams harness their collective knowledge so they can focus on the truly strategic aspects of their work. DeepJudge’s state-of-the-art knowledge retrieval system directs legal professionals to the internal insights that matter most, providing a strong foundation for AI-powered workflows. We’re headquartered in Switzerland, with a strong and fast-growing team in the United States and Canada, and cater to clients all around the world.We’re a fast-paced team of builders, thinkers, and doers who care deeply about our craft. We’re also pet lovers, travelers, musicians, gamers, and so much more. Above all, we’re driven by a shared belief in what we’re building and the people we’re building it with.Your responsibilities will include:Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
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