What You'll Be Responsible For:
• Daily Maintenance Oversight
- Review and prioritize work orders.
- Assign tasks to the appropriate field personnel and track completion.
- Maintain updated work orders status boards.
- Lead daily huddles to drive focus and alignment.
- Serve as the key liaison between the CEO and the field teams.
• Project Management & Task Follow-Through
- Create and maintain task plans, timelines, and checklists for ad-hoc projects (e.g., pest control, tool audits, preventive maintenance schedules).
- Monitor progress, hold team members accountable, and ensure nothing slips through the cracks.
- Flag delays, bottlenecks, or resource needs early.
• Vendor and Material Coordination
- Order tools, equipment, and materials as needed.
- Communicate with external vendors or contractors.
• Resident Satisfaction & QA
- Review post-work surveys to residents for quality control.
- Follow up on concerns and identify recurring issues or process breakdowns.
• Turnover & Inventory Management
- Maintain updated turn boards and coordinate unit make-readies after move-outs.
- Track inventory of tools and supplies across properties.
• Process Development & Reporting
- Draft, update, and organize SOPs and maintenance protocols.
- Prepare daily reports for leadership.
- Prepare presentations for the leadership.
- Identify ways to improve operational workflows, scheduling systems, and communication.
Who We’re Looking For:
• College degree required.
• Fluent in English and Spanish (both verbal and written).
• Proven project management mindset: Can juggle multiple tasks, plan timelines, follow up, and drive resolution independently.
• Tech-savvy with strong skills in:
- Typing, data entry, and written communication.
- Microsoft Office (Excel, Word, PowerPoint).
- Zoom and online collaboration tools.
• Detail-oriented, highly organized, and naturally proactive in identifying and resolving issues.
• Experience in property operations, project coordination, or maintenance administration is a major plus.
Tools We Use:
• ResMan, HappyCo, Elise AI for property and maintenance management.
• Microsoft 365 (Excel, Outlook, PowerPoint).
• Zoom.
Work Schedule:
M-F | 7:30am - 4:30pm US Central Time
