About the job Schedule: 6 AM - 1 PM PH TIME (7 HOURS DAILY). Job Position: Customer Service Representative (Virtual). We are seeking a reliable, well-spoken Customer Service Representative to support customers for a fast-growing Australian fitness equipment brand. This is a fully remote role focused on handling inbound customer enquiries, tracking orders, and resolving issues with professionalism and care, using tools such as WooCommerce, Cin7, and SipTalk.Role Overview As a Virtual Customer Service Representative, you will be the first point of contact for customers via phone, email, and live chat. You will assist with order enquiries, delivery updates, product questions, and issue resolution while maintaining a friendly, solutions-focused approach. This role requires working across multiple systems, including WooCommerce for order management, Cin7 for inventory and order syncing, and SipTalk for inbound calls.Key Responsibilities Respond to customer enquiries via phone, email, and live chatHandle inbound calls professionally and confidently using SipTalkManage and update customer orders through WooCommerceUse Cin7 to support order tracking, inventory updates, and fulfilment checksTrack deliveries and provide accurate dispatch and delivery updatesResolve customer issues, complaints, and order concerns calmly and efficientlyLiaise with internal teams and logistics partners when requiredMaintain clear, polite, and professional communication at all timesFollow structured workflows and accurately document all customer interactionsQualifications Excellent written and spoken English (mandatory)Strong phone manner with confidence handling inbound callsPrevious customer service experience (e-commerce or logistics preferred)Calm, patient, and solutions-focused approach when dealing with customersExperience using online systems and the ability to learn new tools quicklyReliable internet connection and a quiet, professional workspaceStrong attention to detail and ability to follow established processesExperience using WooCommerce for order managementFamiliarity with Cin7 or Cin7 Core (highly advantageous)Experience using VoIP systems such as SipTalk or similar platformsStrong understanding of shipping, fulfilment, and dispatch processesAbility to work Australian business hours or overlap as required
