About UsHere at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again.Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage.The OpportunityAs our Value Added Sales Representative, you will own outbound sales efforts to our existing customer base, driving incremental revenue and improving customer lifetime value through consultative selling. You will be supporting revenue growth initiatives and customer retention strategies. This is a full-time, non-exempt individual contributor role reporting to the Director of Customer Success (or VAS Lead).The Team (Optional):The Value Added Sales (VAS) team is looking for a Value Added Sales Representative to execute high-volume outbound sales and maximize customer value. Our team is responsible for driving revenue through existing customers, improving retention, and delivering a strong customer experience through consultative sales.Who You Are:Performance-Driven. You are motivated by goals, metrics, and accountability, and you take ownership of your results.Strong Communicator. You are confident on the phone and can clearly articulate value while building trust with customers.Resilient and Consistent. You maintain energy and productivity in a high-volume, fast-paced environment, even in the face of rejection.Who you are not: Someone who prefers passive, reactive support work or is uncomfortable being measured on revenue and performance outcomes.What You Have:2+ years in Customer Success, Customer Support, or phone-based sales experienceHigh school diploma or equivalent requiredExperience with CRM systems, Slack, and remote work environmentsProven ability to manage high call volume and maintain performance standardsStrong relationship-building and objection-handling skillsExperience in sales or revenue-generating roles to a plusExperience in direct response, subscription, or health/wellness environments to a plusWhat You’ll Get To Do:Outbound Sales ExecutionConduct 100-150 outbound calls per day to existing customersIdentify customer needs and recommend appropriate products or solutionsDrive upsells, cross-sells, and retention-focused conversationsRevenue & Performance OwnershipMeet or exceed daily, weekly, and monthly conversion targetsTrack and manage performance metrics within CRM systemsTake accountability for revenue contribution and individual performanceCustomer Experience & RetentionBuild trust with customers through consultative, relationship-driven sellingEducate customers on product value and outcomesContribute to improving customer lifetime value and retentionOpportunities and challenges you’ll be excited to help us with:Transitioning from a service-based model to a revenue-driven customer engagement approachIncreasing conversion rates and revenue per customerScaling outbound sales efforts while maintaining a high-quality customer experienceOperating effectively in a high-volume, performance-focused environmentWhy You’ll Love It Here:The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams – people you can be proud to work with.The Mission. At HBI, we are relentlessly focused on helping people live pain free lives. It feels good to serve others – and HBI is the leader in helping people live their life pain free.The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and CourageThe Benefits:A healthy work/life balance and flexible scheduleRemote / virtual work from home positionMedical, dental, vision insurance (full time only)401K Retirement Plan (full time only)Life and disability insurance (full time only)Flexible PTO (full time only)Paid travelPerformance based bonusesDiscount on HBI productsAn amazing team-centered culture felt at all levels of the company!Please get to know us!I encourage you to click on the links below and get to know us better!Explore our proven, Pain Relieving Products hereAnd find hundreds of customer Success Stories hereCheck out our reviews on Glassdoor to learn more about our culture!Our Career page to see the position posting HBI Career PagePlease Note: Before applying for the role, know that we take hiring very seriously.The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment cannot be changed except in writing and signed by an authorized officer.HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
