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Job DescriptionDo you enjoy helping drive the ServiceNow project lifecycle by collaborating with virtual teams? Are you a go-to resource for applying industry best practices when you are working through requirements with your clients? Do you thrive in environments rooted in relationship building and that focus on bringing ServiceNow to life?If so, Servos would love to chat with you about our Business Analyst role and how we are innovating Digital Services for the Public Sector!LocationWherever you are (Remote)We AreA ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)A virtual team throughout the United States with headquarters in VirginiaDevoted to doing the right thing for our clients and team by leading with a human-first cultureAn experienced team of consultants who are dedicated to having fun and adding valueOpen minded and always welcoming new ideas and approachesYou AreA seasoned Business Analyst with at least 4 years of your career working with ServiceNow customersA strong communicator that is highly capable of working directly with client stakeholdersStrongly skilled at relationship building, business process improvements, requirements gathering, defining ideal client solutions, and supporting organizational change managementAn optimizer of efficiency who helps automate and streamline during project lifecycles utilizing, both, traditional (waterfall) and agile project methodologiesFamiliar with basic administration of the ServiceNow platform (CSA Preferred) as well as ITIL frameworkPassionate about doing the right thing, no matter how many times it takesAn adventurer who wouldn’t mind traveling up to 20% of the timeWhat You’ll DoWork with client stakeholders and other team members to gather requirements and translate them for technical deliveryAssist with, and coordinate, client demos, testing, and workshops to ensure a seamless project lifecycle at every iterationBe an advocate for quality and change management while keeping ServiceNow industry standards at the core of the work being performedProvide extensive, continuous documentation to communicate requirements and establish visibility to all relevant project informationDevelop a keen understanding of the solutions we implement and our customer’s businessWhat We OfferA family first culture with unlimited PTO after your first yearHealth benefits with free coverage for you and competitive rates for your family401k match and a variety of other benefitsAn investment in your continued growth and development with training opportunities and certificationsThe opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world
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