Technical Support Engineer(Oracle)

Coin Market Cap Ltd

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You will empower crypto confidence by ensuring seamless, high-performance data accessibility.

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Full-time

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Posted 4 months ago

Job DescriptionProvide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.Monitor system performance and assist with version upgrades and data migrations.QualificationsBachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.Responsible, with strong customer service orientation and ability to work under pressure.

Proficient

Databases

Java

Linux operating system

Log analysis

Operations

Prometheus

Technical support

No experience, but interested

AWS

Microsoft Azure

About Coin Market Cap Ltd:

CoinMarketCap is the most trusted source for real-time crypto market data. We offer transparent pricing, on-chain analytics, DeFi and NFT insights, and powerful APIs used by traders, builders, and institutions worldwide. We focus on delivering reliable, accessible tools — from portfolio tracking and educational content to AI chatbots and market indicators — all designed to help users research and act with confidence.

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