Implementation Consultant at Intellum

• Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team to installation, system configuration, training and testing. • Develop a detailed understanding of the capabilities and limitations of the Exceed platform, architecture, and integrations to meet client needs • Leverage the Intellum Method for helping customers adopt and extract value from Intellum products • Based on expert knowledge of the platform, provide strategy on how best to utilize the platform to support customers’ business objectives– employee training and/or customer education • Partner with Sales to facilitate a smooth process from Sales to Implementation • Partner with the Customer Success Manager to help new customers transition from Implementation and existing customers execute on larger post-implementation projects • Partner with Training and Documentation teams to monitor and improve assets • Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation. • Accurately record implementation project progress including time recording • Facilitate discovery and requirements analysis sessions with customers • Track and report project metrics to the Project Manager to ensure project success and mitigate risk • Complete an effective hand-off from implementation to Customer Success Manager and to other internal groups at the end of the customer implementation.

Implementation Consultant

Responsibilities

Skills wanted:

Language(s) required:

Chip Ramsey

About Intellum:

mission:

Job benefits for full-time members:

www.intellum.com/

Admin access needed