Trust and Safety Manager at Thumbtack | Torre

Trust and Safety Manager

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Full-time

Legal agreement: To be defined

Compensation
USD50k - 102k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Lead a team of frontline specialists in providing incredible support to customers with trust and safety concerns • Coach and develop your team to investigate disputes between users to help reach a positive outcome • Manage and mentor your team to develop to their full potential • Be a decision maker in cases where users may be removed for not following our Community Guidelines or Terms of Use • Help instill appropriate standards of customer support and service in some of the most sensitive situations and mitigate risk • Create/lead MTS projects essential to the success of the team and the integrity of the Thumbtack marketplace • Willingness to jump on any new project/responsibility that comes up with a sense of determination.