Trust and Safety Manager

Thumbtack

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Full-time

Legal agreement: To be defined

Compensation

USD50K - 102K/year

Non-negotiable

Hybrid (United States)

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Posted about 5 years ago

• Lead a team of frontline specialists in providing incredible support to customers with trust and safety concerns • Coach and develop your team to investigate disputes between users to help reach a positive outcome • Manage and mentor your team to develop to their full potential • Be a decision maker in cases where users may be removed for not following our Community Guidelines or Terms of Use • Help instill appropriate standards of customer support and service in some of the most sensitive situations and mitigate risk • Create/lead MTS projects essential to the success of the team and the integrity of the Thumbtack marketplace • Willingness to jump on any new project/responsibility that comes up with a sense of determination.

Discover your cultural fit with the team

Signalers: 3.3K

User since: Apr 2020

email verified

About Thumbtack:

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts and name@thumbtack.com email addresses.

mission:

We help people care for their home from top to bottom — and empower small businesses nationwide to grow.

Reputation:

Signalers: 40

Domain created: Nov 1998

www.thumbtack.com/

learn more about Thumbtack

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Team members:

Leader

Marco Zappacosta

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Job post admins:

Manuela Vargas Jaramillo (Job poster)

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