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Posted 8 months ago
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About AppenAppen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. We leverage a global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. We use an advanced AI-assisted data annotation platform to collect and label data like images, text, speech, audio, and video.Our data is crucial for building and improving AI systems and Appen is trusted by the world's largest technology companies. With the rise of generative AI, Appen helps leaders in automotive, financial services, retail, healthcare, and governments deploy world-class AI products.At Appen, we are purpose driven. Our role in AI is to ensure models are helpful, honest, and harmless. We believe in unlocking AI power to build a better world. We value growth, and innovation, and celebrate winning together.We are committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Job Overview:We are looking for a detail-oriented and experienced Quality Assurance QA Analyst to support our Content Moderation project. This role ensures quality standards, identifies training opportunities, and delivers insights to improve performance. The ideal candidate will have a background in content moderation or customer experience, strong analytical mindset, and excellent communication skills.Key Responsibilities:Conduct daily quality audits to ensure compliance with moderation guidelines and client expectations.Track and monitor quality updates shared by the client, ensuring timely internal communication and alignment.Develop and publish Quality Bits and Pieces job aids for each new update or process change.Provide on the floor support, answer associate queries, and clarify quality related concerns in real time.Publish and distribute daily QA performance reports to relevant stakeholders.Review all QA disputes submitted by Supervisors and escalate valid cases to the client for final resolution.Facilitate weekly quality huddles with assigned teams to discuss performance trends, common errors, and best practices.Share quality insights and trends with the Operations Manager and client as part of regular business reviews.Skills and Competencies:Strong analytical and decision making skillsAttention to detail and high standards for quality and complianceEffective communication and interpersonal skillsAbility to translate quality trends into actionable insightsComfortable working with digital platforms and QA toolsTeam player with a proactive problem solving mindsetAbility to remain resilient and objective when handling sensitive contentStrong organizational and time management skillsRequired Qualifications:Experience: Previous experience in quality assurance, content moderation is highly preferredLanguage Skills: Proficient in English reading writing speaking and listening at least B2 levelCollege graduate is a must but those with relevant experience will be considered.Candidates must demonstrate willingness to work on-site with a flexible schedule at our office locations in Imus or Bacoor, CaviteThis position is ideal for professionals passionate about quality, compliance, and continuous improvement in content moderation environments.Appen is the global leader in data for the AI Lifecycle with more than 25 years of experience in data sourcing, annotation, and model evaluation. We enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains a leading AI-assisted data annotation platform and a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.We may use artificial intelligence AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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