Enterprise Technical Support Analyst at AgileMD | Torre
Enterprise Technical Support Analyst
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AgileMD

Enterprise Technical Support Analyst

AgileMD
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Full-time
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Remote (anywhere)
Posted about 3 years ago

Responsibilities

AgileMD is building the most advanced real-time predictive analytics and clinical algorithms platform for hospitals. Their products help doctors and nurses make medical decisions based on the latest medical knowledge and data. AgileMD is looking for technical support analysts and engineers to provide high-quality technical support for their hospital customers. The role involves implementing, optimizing, troubleshooting, and resolving complex technical and functional systems. The successful candidate will work closely with clinical and technical contacts at hospital systems through various communication channels and will be joining a growing support team with high expectations and responsibility. Responsibilities: - Take ownership of customer reported issues and see problems through to resolution - Research, identify, diagnose, and troubleshoot software and technical issues - Manage customer expectations regarding response times for issue resolution - Meet SLA response and resolution times by partnering with internal teams - Research and document customer technical issues - Run monitoring reports for usage, performance, and availability - Document solutions for knowledge-base and bring new ideas for innovation and automation excellence - Develop and maintain relationships with customer contacts
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