Mandarin/Japanese/Korean IT Desk Support L1 at EIL Global | Torre
Mandarin/Japanese/Korean IT Desk Support L1
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EIL Global

Mandarin/Japanese/Korean IT Desk Support L1

EIL Global
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Full-time

Legal agreement: Contractor

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Taguig, 1634 Metro Manila, Philippines
Posted about 1 year ago

Responsibilities

Mandarin/ Korean/ Japanese L1 Service Desk Support. Role: Independent Contractor. Candidates should be in Philippines. Exp: 3-4yrs. Work From Office Location: 1634 Taguig Metro Manila. Fluent in Mandarin/ Korean/ Japanese (Language Skills). (Independent Contractor role). Company Overview EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions. Job Description - Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. - Basic understanding of PC hardware set-up and configuration. - Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. - Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications, etc. is a must. - Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups. - Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7). - Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets). - Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. - Good written and oral communications skills with clients and management as well as people skills. - Ability to work with deadlines and complete tasks on-time. - MCP and ITIL certification would be desirable but not mandatory. - Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.). Non-Technical - Good Customer management skill. - Good in oral and written communication. - Able to interact and work with customer at different levels. - Self- Driven and result oriented. - Really passionate about the work. - Local language knowledge is preferred. - Fluent in Mandarin/ Korean/ Japanese (Language Skills). - Studied/Worked in South Korea is a plus. - Be good at Read & Write in English.
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