Inside Sales Rep
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Full-time
Compensation USD25/hour
Posted almost 3 years ago
Responsibilities
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.
Responsibilities:
- Answer live inbound calls and chats, and engage in email communication at a high volume, with customers at different points in the sales process: discovery, decision, and onboarding
- Support customers through the process of onboarding which is about 70% of your daily conversations
- Aid customers in selecting Gusto via the Sandler Selling System - this makes up about 30% of your daily conversations
- Develop customer empathy and product expertise
- Exercise and master advisory selling of solutions for small businesses
- Participate in community and career development opportunities at Gusto