Customer Service Agent at Cobra Studio | Torre
Customer Service Agent
Cobra Studio
Cobra Studio

Customer Service Agent

Emma
Emma
We provide companies with access to high-quality talent in Latin America and support them in efficiently managing their remote teams. 🚀
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Full-time

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Posted about 2 years ago

Responsibilities & more

💥 Description At Cobra Studio we are looking for a Customer Service Agent with experience in digital channels. The ideal candidate will be trilingual in Spanish, UK English and German. This is a remote, full-time position with compensation in dollars (USD). ✨ Requirements → Experience in customer service or call center positions (2 years). → Excellent verbal and written communication skills. → Empathy and patience when interacting with customers. → Ability to work in a digital environment, with knowledge of mobile applications, social networks and online mobile applications, social networks and online chat. → Ability to handle difficult situations in a calm and professional manner. → Attention to detail and ability to keep accurate records. → Adaptability to learn about changing products and policies. → The Customer Service Agent with experience in Digital Channels has a crucial role in building and maintaining the relationship between the brand and customers in the digital environment. Their ability to offer effective assistance and provide a positive experience contributes directly to customer satisfaction and the company's online image. ✨ Responsibilities → Customer Service: • Respond promptly to customer inquiries, questions and comments through designated digital channels and provide accurate information about products, services, promotions and company policies. → Problem Resolution: • Actively listen to customers to understand their problems and concerns and provide effective solutions and alternatives when necessary to resolve customer issues. → Empathetic Interaction: • Show empathy and understanding towards customers, demonstrating that their concerns are taken seriously, and maintain a friendly and professional tone in all interactions. → Complaint Management: • Handle complaints and conflict situations in a calm and respectful manner, and work to turn negative experiences into positive ones through excellent customer service. → Product and Service Knowledge: • Keep up to date on the menu, products and offerings of the restaurant chain to provide accurate information and offerings to provide accurate information. → Collaboration: • Collaborate with other customer service team members and other departments to resolve issues efficiently. → Documentation: • Record and document interactions with customers, including details of problems and solutions provided. ✨ Benefits and conditions → Service contract. → 44 hours per week. Central European Time (CET) - Graveyard Model. → Paid days off: USA holidays, birthday and company anniversary. → Remote work. → Compensation in US dollars.
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