Member Experience Specialist at Wild Alaskan Company | Torre

Member Experience Specialist

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Full-time

Legal agreement: To be defined

Base compensation USD35.3k/year

+ Health insurance

location_on
Hybrid (United States)
Posted over 2 years ago

Responsibilities


- Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the United States. - The company operates in a fully-remote environment that is fast-paced, challenging, and fun. As a Member Experience Specialist at Wild Alaskan Company, you will be the face of the company when it comes to interacting with members and potential members. Your role involves responding to inquiries, maintaining high member satisfaction, building relationships, and representing the company's values and mission in each interaction. You will also participate in continuous improvement meetings and daily stand-ups to go over open conversations, learnings from yesterday, and goals for the day. Responsibilities: - Respond to inbound inquiries from members and future members across multiple channels including live chat, email, and phone. - Maintain a high-satisfaction rate from members and keep the first response time below one minute on chat and one hour across all other channels. - Assist members with inquiries concerning order issues, cooking and recipes, account management, and more, all while building relationships. - Communicate with empathy and always put the member first in all email, live chat, and phone interactions. - Report on member behavior and bugs, and generate content derived from anecdotes and analytics. - Represent the company’s values and mission in each interaction. - Participate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday, and goals for the day. - Other duties and special projects as assigned.