You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 14 hours ago
Requirements and responsibilities
💭 What You'll DoResolve complex technical issues escalated from L1 Support and AI-powered support systems.Reproduce customer issues in a controlled environment to identify root causes.Investigate application logs, APIs, documentation, and knowledge bases to diagnose problems.Use AI tools such as ChatGPT and Claude to accelerate troubleshooting while validating every recommendation.Work across multiple SaaS applications and cloud-based platforms.Escalate product defects to Engineering with complete diagnostic findings.Document troubleshooting steps and resolutions to improve future support and AI workflows.Deliver outstanding support to customers through clear, professional communication.📣 Requirements2+ years of experience in Technical Support, Application Support, Software Engineering, QA, DevOps, System Administration, or a similar technical role.Strong troubleshooting and analytical skills.Experience working with: REST APIsExperience working with: JSONExperience working with: HTTP Status Codes (401, 403, 404, 429, etc.)Experience working with: Command Line (CLI)Experience working with: Application LogsHands-on experience using AI tools like ChatGPT, Claude, or similar LLMs in daily technical work.Excellent written and verbal English communication skills.Ability to work independently in a fully remote environment.Available for a full-time schedule aligned with US Eastern Time (8:00 AM – 5:00 PM ET). Nice to HaveExperience supporting SaaS, EdTech, FinTech, or cloud-based applications.Ability to read code and trace API requests when troubleshooting.Experience supporting non-technical customers.Strong documentation and knowledge-sharing skills.Familiarity with Slack, Jira, Zendesk, Intercom, or similar ticketing platforms.🌍 Why Join Us?Fully RemoteInternational TeamCompetitive USD SalaryWeekly PaymentsWork with AI-first support workflowsContinuous learning and career growthOpportunity to solve meaningful, high-impact technical challenges📩 How to Applycontact@egcoai.com+92 313 7974732