Role Overview:The Multifamily Technical Sales Engineer will be a hardworking, self-motivated, results-oriented professional with a technical specialty in platform integrations. This role focuses on the API, SFTP, and third-party integration components of the Grace Hill Multi-Family suite — including Zoom, Microsoft Teams, Property Management Software (PMS), and marketing integrations (including but not limited to websites, ILS's, etc.). This Sales Engineer will use their technical skills to explain how Grace Hill's integration capabilities meet prospect requirements and outperform the competition. This is a pre-sales, customer-facing role supporting Sales Executives across the Multi-Family channel, as well as external events such as trade shows.Primary Responsibilities:Provide technical insight on integration feature/functionality (API, SFTP, SSO, Zoom, Microsoft Teams, PMS, and marketing integrations such as websites and ILS's) to sales and product teamsLiaison to marketing to aid in the development of technical presentations and demo assets explaining Grace Hill's integration capabilities to customersUnderstand the complete value proposition of Grace Hill's integrations and assist in developing ROI statements tied to integration efficiency and risk reductionMaintain extensive knowledge of integration architecture, data flows, and authentication methods across the Multi-Family product suiteDefine integration scope during discovery — mapping prospect user journeys and identifying use cases to determine feasibility and complexity before a deal advancesTranslate prospect and customer integration feedback into clear technical requirements for Product and EngineeringCollaborate with sales teams to understand customer integration requirements (SFTP feeds, API needs, SSO, conferencing tools) and provide technical sales supportEducate internal sales teams on Property Management Software (PMS) integrations — Yardi, Entrata, RealPage, and similar platforms — as well as marketing integrations including but not limited to websites and ILS's, and how they connect into the Grace Hill suiteProvide good competitive integration intelligence to marketing to aid in the maintenance of product battlecardsRelay knowledge of integrations in a way that is understandable to prospects and MF Sales StaffAssist with preparing integration-related sections of proposals and all related customer documents (sales enablement) as neededProvide direct support to the sales team as needed by collaborating to understand customers' integration requirements and providing sales supportAssist in strategic direction on GH MF integration training for internal teams specific to ramping up sales staff and overcoming knowledge gapsTrain other members of the sales team on the technical aspects of Grace Hill's integrations (APIs, SFTP, Zoom, Microsoft Teams, PMS, and marketing integrations such as websites and ILS's)Establish personal rapport with potential and actual customers and technical stakeholders (IT, systems administrators) in a position to understand integration requirementsProvide product, service, or integration technical and engineering information by answering questions and requests of sales and customers/prospectsAssist with customer demos by explaining or demonstrating integration features/functionality and the pain it solvesHelp establish VIP and Hot Prospects for sales prioritization where integration complexity affects deal timingProperly document integration requirements in Salesforce to ensure proper targets are identified for the sales teamAchieving team sales goals and quotas outlined in variable compensationSales Engineer Qualifications / Skills:Problem-solvingAPI and systems integration knowledgePMS (property management system) integration knowledge — Yardi, Entrata, RealPage, and similarData security and authentication concepts (SSO/SAML, OAuth)Selling to customer needsSoftware requirementsPresentation skillsTechnical understandingVerbal communicationQualifications:Bachelor's degree in business, computer science, information systems, or a related field (or equivalent experience)Minimum of 1-5 years of sales engineering, solutions consulting, or technical pre-sales experienceWorking knowledge of REST APIs, SFTP, and SSO/SAML authentication — fluent enough to engage credibly in API conversations with technical stakeholders; this is not a developer roleExperience supporting or explaining PMS (property management system) integrations — Yardi, Entrata, RealPage, or similar — strongly preferredExperience with video conferencing/collaboration platform integrations (Zoom, Microsoft Teams) preferredCommercial Real Estate or multifamily experience preferredProven track record as an exceptionally performing Sales Engineer or technical pre-sales professionalResults-oriented individual with a focus on tracking, measuring, and assessing individual performanceSuperior communication skills with the ability to demonstrate an understanding of the consultative sales approachAnalytical skills and aptitude to communicate ROI on integration and technology investmentsDemonstrated core solution-selling skillsOrganized and detail-orientedExcellent communicator, able to build rapport and establish credibility with both business and technical stakeholdersB2B sales and/or SaaS sales experience requiredAbility to travel if requiredSalary range: $70,000- $90,000 Base + Commission ($112,000- $136,000 OTE)Grace Hill offers a robust suite of benefits, including health, dental and vision insurance, 401K, PTO, life insurance, disability insurance, and more.We do not offer visa sponsorship or assistance. Applicants must be based in the US and authorized to work in the US at the time of hireAbout Grace HillGrace Hill provides technology-enabled performance solutions designed to help owners and operators of real estate properties enhance property performance, mitigate operating risk and cultivate top talent. Its industry-leading solutions, which encompass policy, training, assessment, surveys, benchmarking and data-driven insights, are supported by years of real estate experience, extensive service-level expertise and outstanding customer support. Additionally, Grace Hill offers cutting-edge marketing solutions, such as video tours and reputation management, to improve property visibility and engagement. Today, over 500,000 real estate professionals from more than 2,800 companies depend on talent performance solutions from Grace Hill.
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