You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
2 days ago
warning
Heads-up
Requirements and responsibilities
Role OverviewThe Customer Service Representative is responsible for end-to-end execution of order management across a broad base of retail and wholesale accounts spanning the company’s national footprint. This role ensures accurate and timely processing of purchase orders, proactive communication on order risks, and consistent delivery of best-in-class service levels across all trade partners.Beyond day-to-day execution, this role supports account performance by monitoring order flow, identifying fulfillment gaps, and partnering cross-functionally to resolve issues before they escalate. The ideal candidate brings a solutions-oriented mindset, strong attention to detail, and the ability to thrive in a fast-moving, entrepreneurial environment.This role sits at the intersection of Operations, Supply Chain, and Sales — serving as a key connector between internal teams and external customers to protect service levels, fill rate, and retailer relationships.Key ResponsibilitiesPurchase Order ManagementOwn the full lifecycle of purchase orders from receipt through fulfillmentReview, validate, and enter orders into internal systems (EDI and/or manual entry)Confirm order quantities, pricing, ship windows, and routing requirementsEnsure alignment between incoming orders, inventory availability, and production schedulesOrder Risk & Exception ManagementProactively identify risks to fill rate, including inventory shortfalls or shipping delaysCommunicate cuts, delays, and push-outs to customers in a timely and professional mannerPartner with Supply Chain and Planning teams to mitigate issues and improve outcomesTrack and manage all open order exceptions through to resolutionCustomer CommunicationServe as the primary point of contact for assigned retail and wholesale accountsRespond to all customer inquiries within defined service level agreementsMaintain clear, professional, and proactive communication at all timesProvide regular updates on order status, delays, and issue resolutionExecution & ComplianceEnsure all orders meet applicable retailer compliance requirements (routing, labeling, ASN accuracy)Monitor and work to reduce chargebacks tied to execution errorsMaintain accurate and up-to-date records of order status, changes, and communicationsSupport continuous improvement of customer service processes, tools, and reportingReporting & Analytics SupportTrack and report on key performance indicators such as fill rate, on-time shipment, and order accuracyIdentify trends and surface insights related to order patterns, inventory flow, and account performancePartner with Sales and Operations to support forecasting, promotional readiness, and replenishment planningBuild and maintain reporting to support proactive account management and internal visibilityQualifications2–4 years of experience in customer service, order management, or supply chain; CPG experience preferredFamiliarity with national retail accounts and an understanding of retailer compliance expectationsExperience with EDI platforms and order management systemsProficiency in Microsoft Excel; comfort working with data and reportingStrong written and verbal communication skills with a professional, customer-first approachHighly organized with exceptional attention to detailAbility to manage multiple priorities simultaneously in a fast-paced, less structured environmentAnalytical mindset with the ability to translate data into clear, actionable insightsWhat Success Looks LikeOrders are executed accurately, completely, and on timeCustomers are informed of issues before they escalateCommunication is proactive, not reactiveInternal teams trust this role to own the order end-to-endFill rate, compliance, and service levels consistently meet or exceed expectations
Optionally, you can add more information later (benefits, pre-screening questions, etc.)