Support Operations Data Analyst at Harvey Nash group | Torre
Support Operations Data Analyst
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Harvey Nash group

Support Operations Data Analyst

Harvey Nash group
Emma
Emma
You'll define AI support analytics, driving operational excellence and strategic impact at a fast-scaling unicorn.
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Full-time

Legal agreement: To be defined

Compensation USD168k/year
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Emma of Torre.ai
 3 days ago

Requirements and responsibilities

Harvey is hiring a Support Operations Data Analyst to own analytics for its fast-scaling AI platform and build the reporting systems powering customer support operations.What you’ll doBuild operational dashboards & recurring reporting (cSAT, TTR, QA, escalation rates)Analyze support performance and customer operations metricsBuild self-serve dashboards for leadership and ops teamsWork with Zendesk, product, and customer data systemsTrack AI/chatbot performance, ticket deflection, and support automation impactTurn data into clear business recommendations and operational improvementsWhat they’re looking for3–5 years in Data Analytics2+ years in Support Ops / Customer Success AnalyticsStrong SQL (CTEs, joins, window functions)Experience with Looker, Tableau, Sigma, or similar BI toolsExperience working with Zendesk or support platform dataBonus: Python, dbt, API integrationsWhy this role stands outWork at a fast-growing AI unicorn (1500+ customers globally)Salary up to $168K USDHigh ownership — first analytics hire for support operationsStrong exposure to AI analytics, automation, and enterprise SaaS
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