Description
Why This Role Exists
Our clients rely on smooth, accurate, and timely order processing and shipment coordination to keep their operations running seamlessly. This role exists to ensure operational excellence, reduce errors, and enhance the customer experience across order management, documentation, and logistics.
You are not just entering orders—you are the key driver of operational reliability, keeping workflows organized, customer communications clear, and shipments on schedule. Your work directly impacts customer satisfaction, repeat business, and operational efficiency.
What You’ll Be Responsible For (Outcomes)
1. Ensure Accurate Order Processing
Enter, track, and manage customer orders in QuickBooks/ERP with precision
Maintain accurate records, documentation, and reporting for every order
2. Streamline Documentation & Shipment Coordination
Prepare export documents, packing lists, certificates, and shipping documentation
Coordinate with freight forwarders to ensure timely, error-free deliveries
3. Proactive Customer Communication
Manage email correspondence with customers regarding order status, updates, and documentation requests
Resolve inquiries efficiently, providing clear guidance and follow-up
4. Reporting & Operational Insights
Generate weekly operational reports highlighting order volume, shipping status, and any issues
Identify process gaps and propose improvements to enhance efficiency and accuracy
What You’ve Done Before
3+ years of experience in manufacturing customer service, order processing, or operational support
Hands-on experience with QuickBooks or ERP systems
Experience coordinating international shipments is highly desirable
Prior experience in high-volume or fast-paced environments is a plus (e.g., events, logistics, or large-scale service operations)
Who You Are
Detail-Oriented: You notice errors before they happen and ensure precision in every step
Proactive & Organized: You follow up consistently and thrive in structured workflows
Process-Driven: You can manage multiple orders, documents, and communications without missing deadlines
Customer-Focused: You understand the importance of clear, professional communication
High Accountability: You take ownership of outcomes and ensure operational reliability
Who This Is NOT For
Candidates who prefer minimal responsibility or transactional work
Those uncomfortable managing multiple priorities or fast-moving operational environments
Individuals who are not detail-oriented or process-driven
What Success Looks Like
Orders are processed accurately and on time with minimal errors
Customers receive clear, timely communication, leading to high satisfaction
Shipping and documentation processes run smoothly, even under high volume
Operational reports are consistently accurate, providing actionable insights
Workflow gaps are proactively identified and resolved to improve efficiency
