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Responsibilities
Zoetis Canada is looking for a Field Service Specialist responsible for managing the Hatchery In Ovo Process which will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment (Biodevices) in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed.This position is located in British Columbia with a preference for the Abbotsford area.Further responsibilities include:Managing the Hatchery In Ovo Process on behalf Zoetis in an assigned territory of 5-8 hatcheriesAdministering the Preventive Maintenance Program for 10-15 commercially placed devicesProviding electrical/mechanical support and perform emergency repairs as needed.Being available for afterhours support and repairs 24/7.Managing the Zoetis Operator Training Program for 25+ people (customer employees)Facilitating the vaccine and sanitation preparation program for all Zoetis DevicesSupporting and conducting the execution of the Zoetis Process Evaluation ProgramLeading communications with hatchery managementCollecting and reporting important information within Zoetis CRM SystemCompleting relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.Following safety/precautionary procedures.Maintaining regular communication with supervisorOther duties as AssignedThe ideal candidate will have the following qualifications:Bachelor’s degree in poultry science or related field from an accredited institution or associates degree in Electro/Mechanical Systems or related curriculum (experience may be considered in lieu of educational requirement2 - 5 years of related experience.Strong electrical / mechanical aptitudeProficient organizational skillsSelf-motivator and self-starterStrong critical thinking problem solving, judgment, and initiativeEffective communication skills are necessary to interact directly with multiple levels of customer managementBasic computer skills using Word / Excel / and Outlook and basic PLC skillsAbility to travel 60 to 80% of the timeAvailable for on-call work outside of working hoursZoetis Canada offers a competitive and comprehensive total rewards package, which includes:health, dental, vision and virtual carepension plan contribution and matchpersonal spending accountemployee assistance programtime-off policies: vacation, float, and volunteer daysshort and long-term disability insuranceBase Pay Range: $68,000 - $80,000This position is eligible for short-term incentive compensation.About Us: At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
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