Arizona College of Nursing is a rapidly growing nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed. Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:Passion: We love helping others succeed.Excellence: We strive to be the best.Adaptability: We learn, in part by trying new ideas.Accountability: We own our results.Integrity: We do the right thingWhat You'll Do:The Director of Financial Aid (DFA), National Team, provides enterprise-wide operational leadership and flexible financial aid support across all AZCN campuses. The DFA leads a National Team of Financial Aid Officers (FAOs) and other supporting roles, evaluating workload and capacity, and shifts staff, caseloads, and priorities to the campuses with the greatest need. This role partners with Regional Directors of Financial Aid and campus leaders to stabilize coverage, address backlogs and vacancies, resolve escalations, and maintain consistent service from initial enrollment through graduation. The DFA is accountable for service levels, regulatory compliance, data integrity, team performance, and continuous improvement.Essential Functions: Leadership & Team DevelopmentRecruit, onboard, develop, and retain a high-performing National Financial Aid team aligned with AZCN values and institutional goals.Build a cross-trained, adaptable team capable of supporting any AZCN campus and shifting priorities quickly as institutional needs change.Deliver ongoing technical and professional development using coaching, performance data, and quality assurance insights.Lead regular team meetings and one-on-one check-ins to assess performance, provide actionable feedback, reinforce accountability, and address performance or coverage gaps.National Operations, Coverage & Resource AllocationLead end-to-end financial aid support across all AZCN campuses, with National Team assignments changing based on institutional need rather than fixed campus ownership.Monitor staffing, workload, vacancies, backlogs, service levels, and compliance risk; deploy and redeploy National Team resources to the highest-priority campuses.Manage caseload distribution and temporary campus coverage in coordination with RegionalDirectors and campus leaders to maintain continuity, timely processing, and clear handoffs.Maintain accurate and compliant student records in Anthology/Nexus and all relevant federal systems, ensuring data integrity and adherence to regulatory and institutional standards.Oversee proactive student outreach by phone, email, and text to resolve financial aid issues, improve awareness, and sustain engagement throughout the student lifecycle.Compliance & Quality AssuranceMaintain current knowledge of Title IV, state, and institutional financial aid regulations and ensure consistent application across all supported campuses.Conduct risk-based file reviews and internal audits, identify root causes, and coordinate timely corrective action to maintain audit readiness.Ensure complete and accurate documentation supports all awarding, packaging, verification, and disbursement activities.Collaborate with the Quality Assurance (QA) team, Regional Directors, and campus leaders to resolve findings, reduce repeat errors, and strengthen compliance practices.Student Advising & SupportCounsel students and families on financial aid options, including federal aid, institutional loans, scholarships, agency assistance, and repayment strategies.Resolve escalated student and campus concerns with empathy, urgency, sound judgment, and a solutions-focused approach.Partners with campus departments to remove barriers, coordinate timely support, and promote student persistence and success.Strategic Engagement & CollaborationPartner with Regional Directors of Financial Aid and campus leadership to prioritize National Team assignments and establish clear support plans, timelines, handoffs, and exit criteria.Standardizing processes, sharing best practices, and lead cross-functional improvements that enhance student experience, operational efficiency, compliance, and scalability across campuses.Expected National Team Outcomes / MetricsNational Team coverage is deployed promptly and effectively based on documented campus needs and priorities.Packaging, backlog, responsiveness, and service-level results meet or exceed established departmental timelines and goals.QA audit performance aligns with departmental standards, and compliance findings are minimal, corrected promptly, and not repeated.Student and campus stakeholder satisfaction, communication, and support effectiveness meet or exceed institutional expectations.At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do.
7 days ago