Entry Level Customer Service Representative & Live Chat Support at Acciona Innovations | Torre

Entry Level Customer Service Representative & Live Chat Support

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Full-time

Legal agreement: To be defined

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Remote (anywhere)
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Emma of Torre.ai
7 days ago

Responsibilities


DESCRIPTIONACCIONA INNOVATIONS is a forward-thinking organization dedicated to delivering streamlined digital solutions and exceptional customer support services. We value accuracy, efficiency, and a customer-first mindset, and we are committed to creating a supportive remote work environment where team members can grow and succeed.Position OverviewWe are seeking a motivated and detail-oriented Entry Level Customer Service Representative & Live Chat Support to join our remote team. This dual-role position combines accurate data management with real-time customer support through live chat. The ideal candidate is organized, tech-savvy, and enjoys helping customers while maintaining high standards of accuracy.No prior professional experience is required — we provide training for the right candidate.Key Responsibilities Customer Service Representatives Duties:Accurately input, update, and maintain company records and databasesVerify data for accuracy and completenessReview and correct errors in digital filesMaintain confidentiality of sensitive informationGenerate basic reports as neededLive Chat Support Duties:Respond promptly to customer inquiries via live chatProvide accurate information about products and servicesResolve basic customer concerns and escalate complex issues when necessaryMaintain a professional and friendly tone in all communicationsDocument customer interactions in the systemRequired Skills & QualificationsHigh school diploma or equivalentBasic computer proficiency (Microsoft Office, Google Workspace, email platforms)Strong typing skills with attention to detailExcellent written communication skillsAbility to multitask and manage time effectivelyReliable internet connection and quiet home workspaceSelf-motivated and able to work independentlyPreferred (Not Required)Previous customer service experienceFamiliarity with CRM or chat support platformsBasic knowledge of data management systemsCompensation & BenefitsCompetitive hourly payFlexible scheduling optionsPaid training providedOpportunities for advancementPerformance-based incentivesSupportive remote team environmentWork ScheduleFlexible shifts available (morning, afternoon, evening)Weekend availability is a plus but not requiredWhy Join ACCIONA INNOVATIONS ?100% remote work environmentEntry-level opportunity with growth potentialSkill development in both data administration and customer supportCollaborative and inclusive company culture