Dynamics 365 CRM Solution Architect - 100% Remote at Syncreon Consulting | Torre
Dynamics 365 CRM Solution Architect - 100% Remote
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Dynamics 365 CRM Solution Architect - 100% Remote

Syncreon Consulting
Emma
Emma
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Freelance
Recurrent
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Remote (for United States residents)
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Emma of Torre.ai
 about 2 months ago

Responsibilities

Required Qualifications• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.• 12+ years of overall IT experience.• 7+ years of Dynamics CRM/D365 CE implementation experience.• Minimum 3 full lifecycle Dynamics 365 CRM implementations.• Strong expertise in:o D365 Saleso D365 Marketing / Customer Insights - Journeyso D365 Customer Service• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.Key ResponsibilitiesSolution Architecture & Consulting• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.• Translate business requirements into scalable functional and solution designs.• Create solution blueprints, architecture diagrams, and implementation roadmaps.• Provide architectural governance throughout the project lifecycle.Dynamics 365 Sales• Design and implement:o Lead Managemento Opportunity Managemento Account & Contact Managemento Sales Forecastingo Sales Pipeline Managemento Territory Managemento Quote-to-Order Processeso Sales Insights and AI-Driven SellingDynamics 365 Marketing (Customer Insights – Journeys)• Design customer engagement strategies utilizing:o Customer Segmentationo Customer Journeyso Email Marketingo Campaign Managemento Event Managemento Lead Nurturingo Marketing Automationo Customer Insights and AnalyticsDynamics 365 Customer Service• Architect solutions for:o Case Managemento Omnichannel Engagemento Knowledge Managemento SLA Managemento Customer Self-Service Portalso Customer Service Copiloto Contact Center and Agent ProductivityPower Platform & AI• Drive adoption of:o Power Appso Power Automateo Dataverseo Power BIo Copilot Studioo AI Builder• Design low-code solutions extending D365 CRM capabilities.Integration & Data Architecture• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.• Design integrations using:o Azure Integration Serviceso Logic Appso Service Buso APIso Dataverse• Develop data migration and master data management strategies.Company DescriptionWe provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.Additional InformationAll your information will be kept confidential according to EEO guidelines.
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