Director, Strategic Customer Success

Gong.io

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Full-time

Legal agreement: Employment

Compensation

USD100K - 150K/year

Hybrid (United States)

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Posted about 5 years ago

• Hire, coach and develop the best Strategic CSM team in the industry. • Build a creative and innovative culture, and a passion for providing an exceptional customer experience • Partner with other CS leaders and the VP of Strategic Sales to further refine structure, systems, and resources to successfully support our largest customers - Create Raving Fans! • Own your team's metrics and drive the plan to attain and exceed them - want more! • Work closely with internal teams (Support, Marketing, Sales, Product, Professional Services) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time.

About Gong.io:

• Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 1,000 innovative companies like LinkedIn, Hubspot, Service Titan, Pinterest, and Drift trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.

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Team members:

Leader

Amit Bendov

Yuliana Velasquez Ramírez (Job poster)

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