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Requirements and responsibilities
Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.Key Responsibilities:First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guestsProvide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experienceDisplay self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.Independently work through a queue of tasks with an eye for process improvementsIdentify and execute on opportunities to surprise and delight our hosts and guestsIdentify trends and take an active role in delivering suggestions for process & product improvementsQualifications:1-6 years Corporate CX ExperienceExperience with Intercom or similar CRMPassion for problem solving and interacting with customersExcellent written and verbal communicator with attention to detail and grammarStrong interpersonal skillsComfortable asking for additional support when working through difficult casesComfortable prioritizing across potentially competing opportunities/demandsAble to pick up new technology quicklyEnthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographiesHave a sense of humor and enjoy working with others.Nice to Have:Previous experience with crafting online help resourcesAnalytical skillsFamiliarity with third party marketplaces (e.g., Airbnb, VRBO)The hourly rate for this role is $25.00/hour.Peerspace is proudly certified as a Great Place to Work™ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:100% employee coverage of medical, dental and vision insurance$500 annual professional development allowanceDiscount on all Peerspace bookingsLaptop, high res display, and stipend to setup home officeMonthly cell phone and internet creditCoworking membership if needed (in lieu of home office)Annual In person all company offsite and team-building events (in Peerspace locations, of course)Wellness Days observed company wideDiversityAt Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at help@peerspace.com so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.
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