(Fluent English) Customer Success Specialist (Argentina) at SupportYourApp | Torre
(Fluent English) Customer Success Specialist (Argentina)
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SupportYourApp

(Fluent English) Customer Success Specialist (Argentina)

SupportYourApp
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Emma
Emma
You'll drive client success and growth by implementing complex B2B products and fostering trusted relationships.
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Full-time

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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

We are looking for an enthusiastic and results-oriented Customer Success Specialist for one of our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.Excited? Let’s see what it takes 💛DescriptionWhat you will do:Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; Develop and conduct comprehensive client trainings to ensure high user adoption; Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.What you need to succeed in this role:1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); Customer-oriented and responsible attitude; Fluent English both written and spoken; Excellent presentation and account management skills.Benefits and Perks:Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Responsive management interested in your growth and long-lasting cooperation.
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