Pay: $19.50 per hourNeeded Coverage: Morning hours, Afternoon hours, Overnight hoursJoin the LEC Team where connection, fun, and flexibility meet great customer service!Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.Do you love helping others, problem solving, and maybe, have a passion for boating and the sea? Then let's get to the details!Day-to-Day Project Tasks:Support customers via CRM tools.Help boaters by geo-locating them, problem solving, and dispatching the appropriate solutionAccurately document interactions and follow up on open issues.Identify trends or recurring issues and share insights with the team.Deliver quick, thoughtful, and empathetic resolutionsWhat We’re Looking For:Previous CRM experience requiredStrong typing, multitasking, and communication skills.Confident, positive, team-oriented attitude and a love for helping people.If you’re ready to join a team that values energy, excellence, and connection, apply today and let’s make great customer experiences together!Qualifications:1-3 years call center experience requiredTechnical experience strongly preferred, experience in current CRMsAbility to type 30 wpm with 90% accuracy or above consistentlyStrong messaging communication skills, active listening abilitiesAbility to work independently and utilize resources to resolve customer issuesGreat understanding of text and chat acronymsHave excellent grammar, but also know when to use the lingoCommitted to meeting client metrics & goals/ability to implement actions for improvement· Must have a High School Diploma or equivalentResponsibilitiesExpress genuine empathy and concern for your customers' issues and address as if they were your ownAnswer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account informationAbility to identify high-risk customer situations and escalate appropriately without hesitationAble to keep up with multiple CRM systems at a timeAccurately document all required information and call details in the systemRespond to and resolve open issues in an appropriate timeframeAbility to identify trends related to systems, platforms and/or customers and escalate appropriately to managementAbility to multi-task using multiple systemsSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and fulfillment of hours selectedRemain positive and professional in all customer interactionsFlexibility to cross train as requestedHardware/Software RequirementsTo be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.Example: A 10-core computer with only 2 performance cores does not meet this requirement.Please check your system settings to confirm.Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.Internet: Reliable high-speed internet with a wired Ethernet connection(hardwired to router).Audio: USB noise-canceling headset.Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled** Must have a wired USB headset with a microphone ** (Please use this in your interview)Job Type:-1099 Independent ContractorPaid Training Experience level:1-3 yearsBenefits:Remote Work From Home

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Customer Service Agent

Emma

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Eric Sims

Eric Sims

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www.leadingedgecx.com/

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