Support Center Analyst at DecisionPoint | Torre
Support Center Analyst
Report
DecisionPoint

Support Center Analyst

DecisionPoint
Emma
Emma
You'll empower critical government missions by resolving IT incidents and optimizing support services.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD50k - 52k/year
location_on
Remote (for United States residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
 25 days ago

Requirements and responsibilities

DecisionPoint is seeking a Support Center Analyst as a full-time position to provide end-user support to the Department of Interior, Bureau of Land Management (BLM) Information Technology Operation Support Services. This role is largely responsible for providing operational support services to the organization.This position is fully remote- preferred candidates local to Denver, CO.No application window deadline.Duties & ResponsibilitiesRemote computer supportOwning, tracking and resolving Information Technology (IT) incidents and requestsFulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAsResponding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problemsProviding Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support.Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution. Following Total Contact Ownership methodology.Placing/Tracking trouble calls to other service providers.Creating, modifying, or deactivating user accounts.Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.Responding to all assigned calls and messages in order of urgencyFollowing Total Contact Ownership methodology.QualificationsHigh School DiplomaA minimum 1 years of experienceMust be able to evaluate approved security product capabilities and develop solutionsAbility to obtain a Public TrustThe salary range for this role is $50K to $52K.DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.