Company OverviewWe are a U.S.-based consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.Role OverviewThis role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.Key ResponsibilitiesManage and maintain product item creation using Excel-based data feedsUpload, update, and troubleshoot product data attributes across marketplace platformsMonitor and resolve rejected listings, feed errors, and taxonomy changesPerform routine product scrubs to ensure data accuracy and system alignmentSupport setup and monitoring of sponsored product and brand campaignsPull reporting data from campaign platforms and summarize resultsTrack budgets and ensure campaigns are properly configured and runningMonitor order flow to ensure orders move correctly from marketplace to warehouseIdentify stalled, delayed, or unshipped ordersProactively follow up with internal teams to resolve fulfillment issuesEnsure resolution is confirmed, not just initiatedCoordinate daily with logistics, operations, and internal teamsFollow up persistently on unresolved issues until completionEscalate risks that may impact retailer scorecards or performance metricsMaintain operational momentum and accountabilityReporting & Data SupportPull reports using Excel (including pivot tables where needed)Maintain operational trackers and performance summariesSupport leadership with clean, accurate data visibilityExcel (required – strong fundamentals, comfort with reports and pivots)Marketplace feed platforms (training provided)Retailer portals and internal systems (training provided)Canva (nice to have, not required)Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.Required Skills & ExperienceStrong operational and analytical mindsetSolid Excel fundamentals (filters, formulas, basic pivots)High attention to detail and data accuracyComfortable navigating multiple systems simultaneouslyConfident internal communicator (email, follow-ups, coordination)Proactive problem-solver who does not wait to be told what to fixStrong follow-through until resolution is confirmedPreferred ProfileExperience in e-commerce, marketplaces, or operations supportComfortable working with data feeds, SKUs, UPCs, and inventory logicExperience supporting cross-functional teams (logistics, ops, sales support)South Africa–based candidates preferred due to communication style and ownership mindsetWork ScheduleFull-time: 40 hours/weekCore preference: 9:00 AM – 5:00 PM Eastern TimeOpen to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operationsFull-time, long-term roleInitial onboarding and training period expected (90 days)Growth path into deeper ownership of marketplace operationsWhy Join Assist World?100% REMOTE$50 birthday bonus$200 testimonial bonus$500 entry monthly raffleNO TRACKER. NO PROBLEMWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
2 months ago