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about 2 months ago
Requirements and responsibilities
About the ClientThe hiring manager is the Head of Engineering, who partners closely with product team and iterate quickly on emerging LLM workflows. The culture values autonomy, candor, and high standards in a startup-paced environment.Why does this role exist?This role exists to serve as a highly autonomous right hand to the Head of Engineering, operating and stress-testing experimental AI tools while closing the feedback loop between users and the engineering/product teams. By proactively finding breakages, documenting issues, and prioritizing work across a 30+ person team, this role accelerates engineering velocity and product quality. It ensures the organization can scale experimentation, reduce failures in production, and maintain tight operational rhythms without relying on rigid SOPs.The Impact you’ll makeAI Tool Operations & TestingOperate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems that may frequently breakReproduce edge cases, capture logs/screens, and write clear repro steps; file/track tickets in Shortcut (Clubhouse)Validate fixes and run smoke/regression tests before and after deploymentsProduct Feedback & CollaborationProvide structured, actionable feedback to the Head of Engineering and product/engineering teamsCollect and synthesize feedback from other assistants/users; turn insights into prioritized improvementsCritique internal software and propose data-backed enhancements to workflows and UXTechnical Troubleshooting & QATriage broken workflows, diagnose likely failure points, and collaborate with engineers on root causesConsolidate deployment updates and confirm changes behave as expected in productionDesign lightweight test plans for ambiguous features; track outcomes and follow through to resolutionOperational Support to the Head of EngineeringManage and organize the Head of Engineering’s to-do list; drive proactive follow-through across a 30+ person teamMaintain and optimize work queues; ensure the right priorities are surfaced at the right timeHandle calendar management via AI tools; coordinate with stakeholders as neededSystems & Process OptimizationBuild simple, scalable processes in ambiguous environments; streamline task flows and handoffsPropose and implement improvements to reduce repeated failure modes and increase throughputLeverage AI productivity tools to automate routine steps and create operational leverageSkills, Knowledge and ExpertiseRequired:Demonstrated technical mindset with strong AI tool fluency (e.g., ChatGPT, LLM workflows) or a programming backgroundProven experience in product operations, QA/Testing, technical support, or similar role working closely with engineersExceptional written communication for clear, structured bug reports and product feedbackComfortable operating independently in ambiguous, fast-paced environments with minimal SOPsAvailability to work 40 hours/week, Monday–Friday, 9:00 am–5:00 pm Eastern Time (may shift slightly earlier after 3–4 weeks)WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeYour Superpowers:Technical: AI tool proficiency; systems thinking; test design and execution; QA methodologies; debugging mindset; clear documentation; comfort with Shortcut (Clubhouse), GSuite, Slack, and experimental internal tools (e.g., Magic AI); familiarity with messaging tools (e.g., Messenger). Bonus: basic scripting/automation, product analytics literacy.Operational: Task prioritization; work queue management; lightweight process design; deployment update consolidation; calendar management via AI.Behavioral: Proactive ownership; “figure it out” mentality; high attention to detail; resilience when tools break; curiosity and growth mindset; comfort giving candid, constructive feedback; ability to work independently and collaboratively with engineers.You should apply if...You love being an early power user of new AI tools, enjoy breaking things to make them better, and can translate ambiguous symptoms into actionable engineering feedback.You thrive in uncertainty, don’t need handholding, and naturally create order and leverage through systems and process improvements.You communicate crisply in writing, challenge assumptions respectfully, and partner well with engineers and product managers.You want to grow at the intersection of AI operations, product testing, and systems thinking. Bonus: You’re in a LATAM timezone for strong overlap with EST, and/or you have experience in programming, product, or data analytics.What to expect...Work Setup: Remote position. Must have a reliable internet connection and a quiet workspace. Required to provide own computer with Intel Core i5 or something similar or higher operating system.Working Hours: 40 hours per week. M-F 9am to 12 noon, 1 pm to 4 pm US Timezone.Compensation: $7 per hour. No benefits package included.About Magic, IncMagic has connected top remote talent with fast-growing businesses for over 10 years. Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)