About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.Come Join Our Team!As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewardsHelp Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!Job SummaryThe Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.Essential Functions and TasksMonitor client performance and ensure Client Success standards are metUtilize KPI tools and other analytics to manage and provide reporting and visibility on the performance and health of all internal and external clientsMentor assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities ariseEstablish and ensure client face-to-face meetings occur with CRM at a regular frequencyAnalyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement solutions; ensure client concerns are escalated and resolved in a timely manner Assist implementation team and Manager, Client Success on new client/expansions implementationsCompliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherenceResponsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherencePerforms special projects and other duties as assignedEducation and Experience RequirementsHigh School Diploma or GEDBachelor’s Degree in business, healthcare management, or related field preferredAt least five years (5) in healthcare, revenue cycle management, or related fieldKnowledge, Skills, and AbilitiesBasic familiarity with medical billing and terminologyAbility to read, understand, and apply state/federal laws, regulations, and policiesAbility to communicate with diverse personalities in a tactful, mature, and professional mannerAbility to remain flexible and work within a collaborative and fast paced environmentAbility to deliver high quality service excellence with high attention to detailUnderstand and comply with company policies and proceduresProven strong leadership/management skills to manage, motivate, and set expectations with team membersStrong presentation development and delivery skillsStrong knowledge in RCM, accounting, and/or financeStrong customer service and customer facing skillsStrong judgment skills and problem-solving skillStrong oral, written, and interpersonal communication skillsStrong time management, organizational, and decision-making skillsStrong knowledge of Outlook and RCM software or equivalent workflow management softwareCompensationBase Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.This position is also eligible for a discretionary incentive bonus in accordance with company policies.
