Onboarding Specialist at Cherry Technologies, Inc. | Torre
Onboarding Specialist
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Cherry Technologies, Inc.

Onboarding Specialist

Cherry Technologies, Inc.
Emma
Emma
You'll empower medical practices to thrive by optimizing their use of a cutting-edge financing platform.
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Full-time

Legal agreement: Employment

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (for United States residents)
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Emma of Torre.ai
 16 days ago

Requirements and responsibilities

Onboarding SpecialistAbout CherryStarted in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.Cherry enables medical practices to treat more patients by making their services more financially accessible.Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.About the RoleWe are looking for a Customer Onboarding Specialist who will be on the front lines to set up our customers for success with our cutting-edge financing platform. The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding team, and owns each new account for 30 days. The position is mission critical to the value we provide our end users.ResponsibilitiesDeliver best in class training to our customersPrepare before calls to ensure Cherry implementation is efficient and practicalDeliver engaging narratives based on past customer successes to build initial momentum and excitement for CherryLeverage various softwares to effectively conduct a meaningful onboarding experienceMaximize customer usage of our platform in the first 30 daysIntroduce and optimize Cherry marketing and placement with merchant partnersProvide customers with best practices and materials to increase their revenue and usage of CherryProvide critical feedback to our internal teamsQualifications2+ years of experience in a customer-facing roleDeveloped passion for the customer experienceExceptional verbal and written communication skillsStrong ability to connect interpersonally with othersComfortable working with various software platformsAdaptable and proven ability to troubleshoot on the flyProblem solver with a can-do attitude and a high attention to detailBonus for experience with sales, customer success, or account managementCompensation Package$87k base pay$33k uncapped on-target commissionGenerous equity grantMedical, vision, and dental benefitsFully remote companySummer and winter company retreats
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