Tech Support Tier 2 at Limitlessli

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.The Opportunity:The Tier 2 Technical Support Specialist provides advanced technical support across critical systems including Microsoft 365, EMRs, and telehealth platforms. This role focuses on in-depth troubleshooting, root cause analysis, and timely resolution of complex issues, particularly those impacting patient care. The specialist is also responsible for identifying potential security risks, ensuring proper escalation, and operating independently with strong judgment, including during after-hours support.This position is remote and offers you the flexibility of working from home.Key ResponsibilitiesPerform advanced troubleshooting across M365, EMRs, and telehealth platformsInvestigate and resolve authentication and access issues, including account lockouts and MFA challengesAssess and respond to Microsoft risky users and suspicious sign-in activity, escalating potential security incidents as neededConduct root cause analysis to resolve underlying issues rather than recurring symptomsManage high-impact incidents with urgency, especially those affecting patient careCorrelate issues across identity, devices, and applications to identify broader system impactsMaintain clear and detailed documentation, including escalation notes and incident summariesProvide independent support after-hours, demonstrating sound decision-making and ownershipRequired QualificationsProven experience in Tier 2 or advanced technical support rolesStrong expertise in Microsoft 365 administration and troubleshootingExperience with identity and access management, including MFA and related security controlsFamiliarity with EMR systems and telehealth platformsAbility to identify and escalate security risks and incidents appropriatelyStrong analytical, problem-solving, and root cause analysis skillsExcellent communication and documentation abilitiesAbility to work independently in high-pressure environments with minimal supervisionService Fee:Industry standards applicable to the state depending on work experience and level of expertise.Hours:US Eastern Standard Time (EST) – Mon to Fri - 05 PM EST to 08 AM EST; Weekends (Shifts will vary)Why Limitlessli?We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.Essential requirements:You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.JOIN OUR TEAM!!

Tech Support Tier 2

Emma

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About Limitlessli:

www.limitlessli.com/

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