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11 days ago
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Requirements and responsibilities
Kyivstar.Tech is looking for a Product Designer to join our product team working on a large-scale Web SaaS CRM platform.This role is not only about designing screens. We are looking for a strong product-minded designer who can work in discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex business processes into clear, flexible, and technically viable product solutions.You will work in a cross-functional environment side-by-side with Product Owners, Business Analysts, Engineers, QA, and other stakeholders. The product serves different business contexts, user roles, workflows, and operational scenarios, so we need someone who can think beyond a single client request and design solutions that can scale across multiple companies, domains, and use cases.About usKyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators.Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the potential of businesses while meeting the evolving needs of users.With over 500 specialists working across diverse domains — from mobile and web solutions to the design, development, support, and maintenance of high-performance systems — we are committed to driving meaningful change.We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the creation of transformative products.What you will doAct as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIsLead the design process in discovery: from problem framing and task clarification to hypotheses, concepts, validation, and deliveryTranslate complex business processes into scalable UX solutions for a Web SaaS CRM platformDesign interfaces for multi-step workflows, admin panels, configuration flows, tables, roles, permissions, and operational scenariosThink beyond a single use case or client request and design solutions that can work across different companies, industries, and business modelsBuild abstractions from specific business cases and turn them into reusable, flexible product patternsChallenge requirements and product assumptions by asking “what if” questions: what happens if there are 10 options, 100 scenarios, different user roles, or another business processConduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs, business logic, constraints, and friction pointsDevelop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedbackCollaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend limitations, and system dependenciesPrepare clear design documentation that helps engineers understand not only how the interface should look, but why it should work this wayApply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficientUse product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability, efficiency, and scalabilityProvide design QA during implementation to ensure that delivery matches both visual quality and product intentOptionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas, structure tasks, validate assumptions, or speed up design workflowsQualifications and experience neededProduct design experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B, B2B2C, CRM, support tools, communication platforms, or complex operational productsDiscovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses, and shape product direction before moving into UI executionSystems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations, and business rules — not just as a set of screensConceptual thinking: ability to move from a specific client request to a more abstract, scalable solution, and then translate it back into a concrete interfaceComplex interface design: strong experience designing admin panels, dashboards, tables, multi-step flows, configuration interfaces, role-based experiences, or workflow-heavy productsB2B / SaaS mindset: understanding of how products work for different companies, teams, roles, and business processes; ability to design for more than one customer contextTechnical understanding: solid understanding of how frontend development works, including responsive layouts, components, constraints, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox is a plusCollaboration with engineers: ability to discuss trade-offs, implementation complexity, technical limitations, and product feasibility with developersResearch and analytics: experience with qualitative and quantitative methods, including user interviews, usability testing, workflow analysis, product analytics, and feedback synthesisArgumentation: ability to clearly explain and defend design decisions, compare alternatives, describe consequences, and show why a particular solution is appropriateCritical thinking: ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge cases, future scaling, and long-term product impactDesign systems: hands-on experience using and extending component libraries; familiarity with structured design systems and Figma librariesTools: strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and developersCommunication: strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate clearly in Ukrainian and EnglishNice to haveExperience with CRM, customer support, contact center, communication, telecom, or enterprise workflow productsExperience in modern SaaS startups or product companies where designers had broad ownership and direct influence on product decisionsExperience with AI-powered SaaS products or AI-based product workflowsPrevious frontend, business analysis, product management, or technical backgroundExperience with low-code/no-code tools, vibe coding, AI prototyping, or prompt-based workflowsUnderstanding of AI tools beyond surface-level usage: ability to use them critically, structure tasks well, and recognize their limitationsExperience designing products with integrations, APIs, automation flows, complex permissions, or multi-role user modelsYou may be a good fit if youDo not wait for a perfect task description — you help shape the task yourselfAsk strong “what if” questions before jumping into UICan think about how one feature will work for different companies and business processesAre comfortable working with uncertainty, incomplete context, and complex constraintsCan challenge product and technical stakeholders constructivelyCare about both product value and implementation feasibilityThink in systems, patterns, scenarios, and long-term scalabilityCan explain not only what should be designed, but why it should work this wayThis role may not be the best fit if youPrefer working only with fully prepared requirements and detailed specificationsFocus mostly on visual UI execution without deeper product or UX ownershipAvoid technical discussions with engineersDesign only for the immediate task without considering future scalabilityAre uncomfortable challenging assumptions or defending your decisionsPrefer narrow delivery tasks over Discovery, problem framing, and system-level thinkingWhat we offerOffice or remote — it’s up to you.Remote onboardingPerformance bonuses for everyone: annual or quarterly, depending on the roleLearning opportunities through the company’s library, internal resources, and partner programsHealth and life insuranceWellbeing program and corporate psychologistReimbursement of expenses for Kyivstar mobile communication
Optionally, you can add more information later (benefits, pre-screening questions, etc.)