Technical Support Engineer at Calsoft Systems | Torre
Technical Support Engineer
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Calsoft Systems

Technical Support Engineer

Calsoft Systems
Emma
Emma
You'll resolve complex global ERP issues, enhancing client performance and contributing to a B-Corp mission.
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Full-time

Legal agreement: Employment

Compensation
USD50k - 70k/year
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Remote (for United States residents)
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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

About Calsoft SystemsCalsoft Systems is a business technology consulting firm headquartered in Torrance, California, celebrating 30 years of success. As an employee-owned (ESOP) and B-Corp certified company, Calsoft fosters a culture of ownership, collaboration, and long-term growth, focused on delivering high-quality solutions and supporting employees.About the RoleCalsoft is seeking a Technical Support Engineer to join the Support Center team. The role provides high-level technical support to clients, resolving complex issues within Microsoft Dynamics GP, NAV, and D365 Business Central environments. The position requires strong bilingual communication skills in both Japanese and English to support and collaborate with global clients and internal teams. This is an opportunity for someone who enjoys problem-solving, working directly with customers, and continuously learning new ERP technologies.What You’ll DoProvide technical support for Microsoft Dynamics GP/NAV/D365 Business Central, resolving complex customer issues in a timely manner.Troubleshoot and analyze system issues using debugging tools and advanced problem-solving techniques.Support financial modules within Microsoft Dynamics ERP systems.Deliver excellent customer service through clear communication, empathy, and follow-through.Create and maintain knowledge base articles, documentation, and training materials.Collaborate with internal teams to resolve issues and improve service delivery.Participate in ongoing training and stay current with Microsoft ERP technologies.Contribute to process improvements, team initiatives, and overall service quality.What You BringRequired QualificationsBachelor’s degree in a related field.3+ years of experience with Microsoft Dynamics GP, NAV, or D365 Business Central.Strong troubleshooting and analytical skills.Professional fluency in both Japanese and English (written and verbal), with the ability to communicate technical concepts clearly in both languages.Experience working directly with customers and building strong relationships.Familiarity with data migration processes.Strong problem-solving and decision-making abilities.Eagerness to learn new technologies and systems.Preferred QualificationsKnowledge of accounting, distribution, or service industry processes.Experience supporting pre-sales efforts or project planning.Ability to propose and implement innovative solutions.Collaborative mindset with the ability to influence and contribute to team initiatives.What Success Looks LikeTimely and effective resolution of customer issues.High levels of customer satisfaction.Contribution to knowledge sharing and process improvements.Meeting or exceeding productivity and performance benchmarks.Additional InformationThis role works under the guidance of the Support Center Manager and may require handling additional responsibilities as needed.Benefits at Calsoft SystemsHealth & Wellness: Multiple medical, dental, and vision plan options, wellness programs, telemedicine access, and mental health resources.Financial Protection: Company-paid life and AD&D insurance, disability coverage, and options to supplement with additional plans.Flexibility & Savings: Pre-tax flexible spending accounts (FSAs), health savings accounts (HSAs), and commuter benefits.Retirement & Ownership: 401(k) with employer match (up to 4%), plus participation in the Employee Stock Ownership Plan (ESOP) for long-term wealth building.Work-Life Balance: Paid vacation and sick time (16 days annually), 10 paid holidays a year, volunteer time off, and an Employee Assistance Program (EAP) offering 24/7 confidential support.Learning & Growth: Incentives and reimbursement for Microsoft certifications and job-related training, plus company-supported development programs.Community & Impact: Opportunities to join company-wide volunteer events; commitment as a certified B Corporation to use business as a force for good.Additional Perks: Legal, pet, and identity theft protection plans, as well as employee discount programs.CompensationSalary: $50,000-$70,000.
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