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Requirements and responsibilities
Essential Duties and ResponsibilitiesImplement and Troubleshoot:Independently install, configure, test, and validate server components and mobile applicationsWork with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessaryPerform and support customer go-live and activation of applicationsTraining:Maintain familiarity with current and previous versions of products and technologyDevelop and maintain troubleshooting skills on all products and technical offeringsCustomer Relations:Manage customer relationship and proactively work with customer contacts during project timeframeDeliver customer support and service by responding in a timely and respectful manner to requestsCommunicate technical details in a client-focused, understandable manner to customersCommunication:Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writingParticipate in customer conference calls, and at times may have to facilitate and conduct customer conference callsProvide appropriate updates to Project Managers and customers, prioritizing in a dynamic environmentDocumentation:Maintain existing processes, standards, upgrade documentation, and create new documentation as necessaryFollow implementation standards, project plans and related process to ensure a high level of successReporting:Evaluate and report project outcomes, customer satisfaction and customer concernsReport project status, schedules, issues, resolutions, and completions to necessary partiesRequired Education, Skills, and ExperienceBachelor degree5+ years previous experience troubleshooting software applicationsExperience working in Healthcare ITExcellent oral and written communication skillsFlexibility to work extended hours as business needs dictateAble to work in a teamCustomer-focused with a high level of confidenceHighly developed analytical and problem-solving skillsDemonstrates strong energy, performing when schedules, deliverables, or customers require itDemonstrated effective leadership skills.Understanding of system implementation and installation processes.Technical RequirementsStrong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCPStrong Knowledge networking concepts, DNS, HTTPS, firewallsKnowledge of SQLVMWare experienceSalary Range: 75-85k + bonusPay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits.Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935
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