Customer Care Specialist - WFH at Spade Recruiting | Torre
Customer Care Specialist - WFH
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Spade Recruiting

Customer Care Specialist - WFH

Spade Recruiting
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Emma
Emma
You'll empower families, simplify complex information, and build a flexible career with rapid advancement.
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Full-time

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Posted 4 months ago

Requirements and responsibilities

About UsWe’re not your traditional insurance agency. Our team is built around people, purpose, and progress. We help working families protect what matters most while giving our team members the tools and freedom to design a career that fits their life.We believe success is built on flexibility, growth, and community. With advanced technology, hands-on mentorship, and a culture that rewards ambition, we provide the perfect environment for those ready to take control of their future.The RoleIn this position, you’ll be the frontline of client care. You’ll guide families through benefit options, answer important questions, and ensure every client feels confident and supported.This isn’t just about managing policies—it’s about empowering people, simplifying complex information, and becoming a trusted partner families can rely on for years to come.What You’ll DoBuild long-term client relationships through ongoing service and supportWalk policyholders through benefit details, updates, and claimsTranslate coverage into clear, easy-to-understand explanationsCollaborate with leadership to improve onboarding and client experienceAct as the go-to resource for all client service needsTake part in training and leadership programs designed for career growthWhat We’re Looking ForStrong communication skills and a people-first mindsetComfortable with digital tools and remote collaborationOrganized, proactive, and self-drivenCustomer service or insurance experience is helpful (but not required)Legally eligible to work in the U.S. or CanadaWhat You’ll GainRemote-first flexibility—work from anywhere with adaptable hoursWeekly pay plus performance-based bonusesStructured training and hands-on mentorship to help you succeedRapid advancement opportunities with clear leadership pathwaysA supportive, mission-driven team that puts people before profitsThe chance to make a real difference in your community
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