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Posted 5 months ago
Requirements and responsibilities
About UsWould you like to be part of a fast-growing team that believes no one should have to succumb to viral cancer? Naveris, a biotech startup based near Boston, MA, is looking for a Patient Navigation Specialist team member to help us develop our next great product for patients at risk of developing viral cancers. Our flagship test NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by hundreds of physicians and institutions across the U.S.OpportunityAs a Patient Navigation Specialist, you will coordinate the logistics and communication needed to ensure successful sample collection and testing for patients enrolled in our surveillance program. This role focuses on direct patient support, scheduling mobile blood draws, and working closely with phlebotomy vendors and internal systems.Job ResponsibilitiesReporting to the Sr. Patient Navigation Operations Manager, you will be supporting patients and physicians as they order the NavDx blood test. Duties include:Serve as the main point of contact for patients requiring mobile blood draws.Coordinate scheduling between patients and mobile phlebotomy vendors.Monitor and update case statuses in Salesforce to reflect current progress (e.g., kit shipped, appointment scheduled, sample received).Reach out to patients to collect missing information or reschedule as needed. Provide exceptional service and guidance to patients throughout the testing process.Escalate clinical questions or unusual case issues to the appropriate internal contact.Maintain detailed and timely case notes in Salesforce.Provide backup support to the Senior Patient Navigation Specialist when needed (e.g. inbox coverage, TRF routing, or special communications).Adhere to all internal privacy and compliance policies, including HIPAA.RequirementsHigh school diploma or equivalent degree is requiredProficiency with SalesForce or a similar CRM platform.Strong written and verbal communication skillsHighly organized with excellent attention to detail and time management skills. Comfortable working in a fast-paced environment and adapting to new tools and processes.Previous experience in a client-facing, administrative, or operations support role.Familiarity with tools or platforms that integrate with SalesForce.Compliance ResponsibilitiesHealth Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.Why Naveris?In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more!Naveris is an Equal Opportunity EmployerNaveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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