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Responsibilities
Reports to: Sales Director (Hector)
Location: Orange County, CA (regional travel required)
Type: Full-Time
Compensation
Base Salary: $90,000.
Bonus: 10–15% of base salary, paid quarterly based on KPI performance.
Role Summary
The Retail Operations Manager owns retail expansion and execution of the retail playbook. This is a hands-on management role focused on driving results on the ground by activating, scaling, and holding retail locations accountable. The role starts execution-heavy and grows in scope as performance is proven.
Core Responsibilities
- Own rollout and execution of the retail playbook across assigned markets.
- Drive retail expansion and improve underperforming locations.
- Hold local teams accountable through clear standards and follow-up.
- Conduct store visits to verify execution accuracy and compliance.
- Ensure kiosk deployment, visibility, and functionality.
- Oversee inventory and collateral distribution and accuracy.
- Ensure Google Business Profiles are accurate and generating reviews.
- Review sales reports with sales leaders and act on performance gaps.
KPIs (Bonus Tied to These)
- Active retail location percentage.
- Retail expansion targets met.
- Kiosk deployment and verification compliance.
- Inventory and collateral accuracy.
- Reviews per location per week.
- Store-level sales activity and execution.
- Issues resolved without escalation.
Requirements
- 5+ years in retail operations, field operations, or multi-location management.
- Proven ability to execute and hold teams accountable.
- Comfortable with store visits, follow-up, and enforcement.
- Very computer- and systems-literate (CRMs, dashboards, reporting tools).
- Strong analytical and operational discipline.
- English required; Spanish a strong plus.
Growth Path
This role is designed to grow. Managers who consistently deliver results will expand into broader regional responsibility as the retail footprint scales.
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