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Posted 6 months ago
Requirements and responsibilities
About the CompanyRedSeal, a pioneer in proactive exposure management and winner of the SC Award for Best CTEM Solution, helps organizations see, understand, and secure their hybrid digital environments—spanning IT, remote, OT, cloud, and IoT. By dynamically modeling the entire environment, RedSeal uncovers hidden assets, misconfigurations, and lateral attack paths; prioritizes exposures based on business-critical impact with Risk Radius™; and continuously validates compliance with internal policies and industry standards. Trusted by hundreds of Fortune 1000 companies and more than 75 U.S. government agencies, including all five branches of the U.S. military, RedSeal strengthens resilience, streamlines operations, and reduces business risk. Visit www.redseal.net to learn more.In this role, you will:Troubleshoot and replicate customer issues including reviews of network device config files, server logs, XML etc.Join calls with customers to assist in troubleshooting or fixingResearch technical information on networking devices and apply your research to customer or product issuesEngage with and work side by side with R&D engineers if you need their helpDebug and reproduce complex customer environments to isolate issues and validate fixesPrioritize, Communicate, and track requests and for product fixes to developers and test the results.Ensure that tech support and management is updated on the status of each caseValidate the fixes installed correctlyThe above activities often happen with some urgency. Part of your role is to stay calm and focused on solving the problemRequired Qualifications/Skills10 years of industry (software, network, security, support) experience.Experience working with customers, understanding their use cases and working with them to resolve issues.Experience in building and maintaining networks including familiarity with most of the following: routers, firewalls, vulnerability scanners, load balancers and configuration management databases (CMDB).The escalation engineer is not expected to write product code, but some programming experience is very helpful, preferably with Java, Python and XML.Must be comfortable with *NIX command line. UNIX systems administration experience is a plus, especially Linux.Excellent communicationCritical to have excellent problem-solving skillsNatural curiosity about how systems and networks workPreferred Qualifications/SkillsExperience with network products from the following vendors: Palo Alto, Cisco, Amazon AWSExperience with modern container deployments like KubernetesWorkflow automation solutions like N8NComfortable with SQLAbility to write scripts (Python or similar) to utilize a web-based API is helpfulEQUAL OPPORTUNITY EMPLOYMENTRedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.
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