Client Experience Associate (International) at Short Story | Torre
Client Experience Associate (International)
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Short Story

Client Experience Associate (International)

Short Story
Emma
Emma
You'll transform lives by delivering exceptional client experiences and shaping a data-driven retail future.
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Full-time

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Emma of Torre.ai
 2 months ago

Requirements and responsibilities

Our StoryShort Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand.Our Values✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.💡 Think Differently. We get a thrill from finding better solutions others haven't seen.We’re hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top-notch.About the RoleAs part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.You Will Be Responsible ForCX Support: Responding to and managing client experience inquiries in our various channelsAd-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothlyData Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happensUser Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audienceQualifications2+ years of experience in customer serviceFluent EnglishPerfect writingFamiliarity with Slack, Google SheetsExtreme attention to detailPrevious experience working in ecommerce or a tech startup is a plusMust be flexible and able to wear many hatsAble to translate client experience into recommendationsSchedule and Location40 hours a weekJob TypeFull-time, contract
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