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Responsibilities
Who you areNaturally organized and detail-oriented, you keep projects movingA confident communicatorEmpathetic and patient when teaching others new tools or processesEnergized by helping customers succeedComfortable juggling multiple customers at different stagesCurious and eager to learn technical details without being an engineerThrive in a fast-changing environment and can adapt quicklyCollaborative and enjoy working cross-functionallyWhat the job isGuide new customers through onboarding and implementation of our softwareRun regular check-in calls to make sure customers are set up for successUnderstand each customer’s business goals and tailor the setup to fit their needsCoordinate timelines and ensure projects stay on track through go-liveTrain customer teams on how to use the product and ensure adoptionTroubleshoot setup issues and work with our engineering team when neededPartner with Sales to ensure a smooth handoff from the sales processShare customer feedback with Product and Engineering to improve the experienceContinuously improve implementation processes for efficiency and impactStay organized while managing multiple customers at various stagesLearn to write simple queries over timeHandle conflicts between deadlines and throughputOpenly receive coaching and feedbackActively contribute to team & company goals Who you'll work withAccount Executives who closed deals, to learn about customer expectationsSmall and medium manufacturers as customersProduct Managers deciding how to navigate the roadmapMarketing Managers who will take your feedback into their lead generation effortsEngineers to help work through issues and learn about new releasesCompensation & Benefits$85,000 - $125,000 USD/year + equity401(k) matching after 90 days - immediate vestingHealth, dental, and vision benefitsWellbeing benefits and perksUnlimited vacation policy with minimum required vacation daysCell phone & internet plan coverageAdditional informationThis role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.About FulcrumOur mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow.
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