Customer Implementation Manager at Quantum Workplace

What’s the Opportunity?We are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training, serving as the tactical point-of-contact to software launch.You Will:Effectively oversee the simultaneous implementation of multiple customers, maintaining a daily task list to ensure timely delivery of valueAct as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfactionFacilitate customer meetings to collect information, work through onboarding activities, and provide updates on onboarding progressPresent technical information both verbally and written to technical and non-technical audiencesCollaborate with Customer Success Managers by providing status updates on onboarding, making them aware of any issues or escalations that may cause onboarding to miss key deadlinesConduct trainings and demonstrate product functionality to existing customersResolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativityMaintain high level of expertise and technical proficiency in our productPartner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customer’s technical needsAdvocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experienceContinuously look for opportunities to improve implementation processesContribute towards the development of a strong team environment by upholding high work standardsGo the extra mile to ensure our customers are successfulOccasional travel (≤5%) may be required to visit customers, attend onsite workshops, or participate in company events.You Have:Technical aptitude and ability to learn software programsStrong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problemsAbility to explain technical situations in non-technical termsThe skills to be personable, patient, and empathic when working through customer issues and escalationsThe ability to manage multiple priorities while maintaining strict attention to detailsEnergy and are self-motivated; a team player who is a proactive and creative problem solverExperience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilitiesA desire to learn, take initiative, and deliver resultsWhy Quantum Workplace?At Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.We’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.Below are some of the ways we support our teams and help them thrive.We care for our Qwirks and their familiesHealth Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + TelehealthDental & Vision: We cover 100% of premiums for employees401k: We match 100% of contributions up to 4% and you’re fully vested on day 1Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.We seek to belongEmployee-led Council works to create a more inclusive workplaceNo dress code - wear what makes you feel confident - BE YOU!We invest in wellness and developmentAnnual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!Our Omaha office has an on-site fitness center - free for Qwirk useMonthly manager-employee lunches for goal planning and developmentZoo membership to your closest zooRemote work stipend for 100% remote QwirksAt Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.We value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.Go back to our job listings page.

Customer Implementation Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Quantum Workplace:

mission:

www.quantumworkplace.com/

Admin access needed