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About IntusCareIntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.OverviewThis role is responsible for operational leadership and strategic execution across Intus Care’s clinical service lines including population health, utilization management, and corporate compliance. Reporting to the Chief Population Health Officer (CPHO), the Director of Clinical Operations will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements.This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings. The ideal candidate brings deep population health / value-based care experience and strong operational rigor, but is not necessarily a licensed clinician.Role Overview1. Operational Excellence & Workforce ScalabilityDefine and evolve the clinical service delivery model to support company growth, scalability, and sustainable marginsDevelop and maintain a multi-year roadmap for clinical services scalability across people, processes, technology, and analyticsOwn end-to-end performance and operational health of clinical servicesDesign and implement scalable workflows, operating procedures, and quality assurance frameworksEstablish capacity planning models and workforce forecasting aligned to growth projections and service demandDesign the clinical workforce architecture (role structure, scope-of-practice optimization, staffing ratios) to maximize productivity and efficiencyImplement continuous improvement processes to increase service quality, efficiency, and delivery consistencyEnsure operational readiness for new clients, products, or service expansionsLead operational change management across clinical teams to support adoption of new processes and systems2. Technology, Product & Automation EnablementTranslate operational and clinical service needs into product and technology requirements that improve scalability and automationIdentify opportunities to streamline or automate clinical workflows through technology enablementServe as a liaison between Clinical Services, Product, and Engineering3. Performance & Quality MeasurementEstablish and monitor unit economics and productivity targets (staffing ratios, utilization, cost per service) to ensure scalable service deliveryDrive visibility into service performance, profitability, and ROIEstablish performance metrics, dashboards, and reporting frameworks to monitor service productivity, utilization, outcomes, and operational healthWhat Success Looks Like (6-12 months)Clinical service delivery is quickly scalable, repeatable, and measurable, with stronger consistency across customersUM function is fully centralized and supports increased staff to member ratio (from 1:1200 to 1:2000)Full implementation of ICS 2026 roadmap with strategic technology implementation to measurably improve productivity of teams and customer ROIFully operational data analytics function within ICS team using robust and current data sets accurately measuring burden of illness, service ROI, and metrics necessary to drive ICS workProduct and Engineering have clearer requirements and faster alignment with the clinical services teamTeam workflows, ownership, and performance expectations are well-defined and operating smoothlyQualificationsRequired5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populationsProven track record as a strong operator: building workflows, improving systems, and driving execution across teamsAbility to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering)Strong cross-functional collaboration skills and ability to influence without authorityHigh attention to detail, strong follow-through, and a bias toward actionPreferredExperience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populationsExperience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.)Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtechNot RequiredClinical licensure (RN, NP, MD) is not required and may not be the best fit for this role if it comes at the expense of operational depthWhat We OfferA chance to be part of a trailblazing team in healthcare technologyCompetitive salary packageComprehensive benefits including health, dental, and vision insuranceA collaborative, inclusive, and dynamic work environmentOpportunities for professional growth and developmentCompensationThe base salary range for this role is $160-200K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.Work locationThis is a fully remote role based in the United States.SponsorshipThis position is not eligible for sponsorship.
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